On Site Duration: 8:00 AM Tuesday through 12 noon Friday.
Regularly scheduled throughout the year
Credit Hours: 2
Who attends this course: Job service personnel whom conduct case management activities. Including one/stop career center employees.
NVTI's Case Management consists of two phases: Phase I is offered via distance training methods and Phase II is a three and a half day course on-site. Case Management is for employment service providers to learn the skills and knowledge to successfully assess, prepare and progress customers from employability development through gainful employment.
Case Management objectives include understanding the assessment interview process and gathering relevant information. Participants will identify employment barriers, the need for counseling and recognize the need for referral to supportive service. Skills in determining clients' interests, occupational skills and employment goals will be gained. Participants will be able to understand conflict management techniques and utilize case management communication skills and styles. Knowledge of aptitude tests, goal setting and referral making is stressed. Participants will learn skills in marketing activities targeting local employers. This is a course that involves participants in several skill practice exercises to learn to apply the knowledge they have gained.
Participants will understand how to conduct follow-up interviews with clients, service providers and employers to assess and analyze clients' progress. Discussion of guidelines, policies for record retention and disposal will be included.
PowerPoint Slides
We have provided the PowerPoint slides that will be utilized during your training session. You may review or print these slides for your information.
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